The Novabiomica Kit is a single-use device for collecting a biological sample: for this reason, return conditions follow specific health and hygiene regulations.
Right of withdrawal
The customer has the right of withdrawal within the terms provided by current legislation.
When the right of withdrawal is forfeited
For health and hygiene reasons, the right of withdrawal is forfeited if:
- the kit has been opened;
- the kit has been registered;
- the sample has already been collected;
- the sample has been sent to the laboratory.
Free replacement
Novabiomica provides a free replacement of the kit in cases of:
- damaged kit;
- shipping error;
- manufacturing defect.
How to submit a request
Any requests must be sent within 14 days to info@novabiomica.com.
Did your kit arrive damaged?
Write to info@novabiomica.com: we will send you a new one at no additional cost.
